From: "Kani, Toshimitsu" <toshi.kani@hpe.com>
To: "bp@alien8.de" <bp@alien8.de>
CC: "linux-kernel@vger.kernel.org" <linux-kernel@vger.kernel.org>,
        "mchehab@s-opensource.com" <mchehab@s-opensource.com>,
        "tglx@linutronix.de" <tglx@linutronix.de>,
        "mchehab@kernel.org" <mchehab@kernel.org>,
        "rjw@rjwysocki.net" <rjw@rjwysocki.net>,
        "srinivas.pandruvada@linux.intel.com" 
        <srinivas.pandruvada@linux.intel.com>,
        "tony.luck@intel.com" <tony.luck@intel.com>,
        "lenb@kernel.org" <lenb@kernel.org>,
        "linux-acpi@vger.kernel.org" <linux-acpi@vger.kernel.org>,
        "linux-edac@vger.kernel.org" <linux-edac@vger.kernel.org>
Subject: Re: [PATCH 3/3] ghes_edac: add platform check to enable ghes_edac
Thread-Topic: [PATCH 3/3] ghes_edac: add platform check to enable ghes_edac
Thread-Index: AQHS/0lGOl4i5ss6QUSn88C0VF1rJqJZF6OAgADnxYCAABgPgIABQtCAgADJ5ACAAP1sAIABLAyAgAABfoCAAAIFgIAAFCYAgAAD5ICAAANsAIAABSqAgAANIYCAAAiGgIAABjaAgAASY4CAAMj6gIADreyAgAAG0ACAAANDAA==
Date: Mon, 24 Jul 2017 15:25:34 +0000
Message-ID: <1500909372.2042.58.camel@hpe.com>
References: <1500649162.2042.43.camel@hpe.com>
         <20170721151317.GA13424@nazgul.tnic> <1500650732.2042.45.camel@hpe.com>
         <20170721124401.5f94aba9@vento.lan> <1500654661.2042.49.camel@hpe.com>
         <20170721140131.40079805@vento.lan> <20170721172344.GA11316@nazgul.tnic>
         <1500661773.2042.53.camel@hpe.com> <20170722062853.GA2050@nazgul.tnic>
         <1500907209.2042.55.camel@hpe.com> <20170724150432.GA31295@nazgul.tnic>
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On Mon, 2017-07-24 at 17:04 +0200, Borislav Petkov wrote:
> On Mon, Jul 24, 2017 at 02:49:30PM +0000, Kani, Toshimitsu wrote:
> > We do not tell the error counts to customers.
> 
> Please read what I said: do you tell your customers that the error
> counts they're seeing (or are *not* seeing) is bogus because the BIOS
> is hiding them? Not the *actual* numbers!

Customers do not see error counts.  I do not think it's bogus.

This model is basically the same as your car.  You do not see error
counts or periodical normal errors from all kinds of controllers in the
car while you are driving.  You get an attention lamp lit when you need
to bring it to a car dealer.

> > We tell customers when they need attention and have actionable
> > items, and we provide support for that. Support gets all info
> > necessary.
> 
> Ok, good to know. I'll make sure to bounce such issues to you guys in
> the future.

We've been providing this model for many years now.  I am just trying
to enable OS error reporting with ghes_edac.

Thanks,
-Toshi