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Subject: Re: Planned changes for bugzilla.kernel.org to reduce the "Bugzilla
 blues"
From:   Slade Watkins <srw@sladewatkins.net>
In-Reply-To: <20221002181801.25b5ff77@rorschach.local.home>
Date:   Sun, 2 Oct 2022 19:59:27 -0400
Cc:     Laurent Pinchart <laurent.pinchart@ideasonboard.com>,
        "Artem S. Tashkinov" <aros@gmx.com>, Theodore Ts'o <tytso@mit.edu>,
        Thorsten Leemhuis <linux@leemhuis.info>,
        Greg Kroah-Hartman <gregkh@linuxfoundation.org>,
        Konstantin Ryabitsev <konstantin@linuxfoundation.org>,
        workflows@vger.kernel.org, LKML <linux-kernel@vger.kernel.org>,
        Linus Torvalds <torvalds@linux-foundation.org>,
        "regressions@lists.linux.dev" <regressions@lists.linux.dev>,
        ksummit@lists.linux.dev,
        Mario Limonciello <mario.limonciello@amd.com>
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To:     Steven Rostedt <rostedt@goodmis.org>
Precedence: bulk

Hi,

> On Oct 2, 2022, at 6:18 PM, Steven Rostedt <rostedt@goodmis.org> =
wrote:
>=20
>>=20
>> I believe the same holds true for bug tracking and support. At the =
end
>> of the day, someone will need to pay for it, but we could shatter the
>> traditional model here too. We could, given enough interest, bridge =
the
>> gap between all involved parties and create a support model that =
would
>> benefit everybody. It took years and huge efforts for Linux to evolve
>> towards more professionalism in many areas, and it would take more =
years
>> and more effort to continue and expand that, but I believe it would =
be
>> feasible.
>=20
> Linus went away and came back with git. Should we ask him to go away
> and come back with a better bugzilla? :-D

I mean, we could try and ask nicely, but I=E2=80=99d understand if the =
answer was no, haha.

>=20
>>=20
>> On the topic of triage, I've found that distro developers often do a
>> pretty good job. I've received multiple bug reports of great quality
>> following problems initially posted to distro bug trackers, after the
>> distro developers took the time needed to hold reporters by the hand =
to
>> get all the required information. Kudos for that !
>>=20
>=20
> This is what I was saying about having a liaison. It could work if we
> have someone to do it. We have one volunteer (Slade), perhaps this
> could turn out to be something more.

In all seriousness: I really believe having a liaison who=E2=80=99s =E2=80=
=94 and I=E2=80=99m simplifying these items for right this second =E2=80=94=
 1) gathering information about a report from the reporter (by holding =
their hand through the process), 2) weeding out issues that aren=E2=80=99t=
 actionable or reproducible, and 3) communicating all information to =
developers as clear and concise of a manner of possible will (hopefully) =
result in a better =E2=80=9Cbugzilla=E2=80=9D.=20

Sure, it won=E2=80=99t happen overnight, but I truly believe it has a =
chance (and as you mentioned, I=E2=80=99ve already volunteered to take =
this on and (hopefully) get something off the ground.)

-srw=