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Date: Tue, 9 Jul 2002 09:23:03 -0400 (EDT)
From: Bill Davidsen <davidsen@tmr.com>
To: Daniel Egger <degger@fhm.edu>
cc: Anton Altaparmakov <aia21@cantab.net>,
       Thunder from the hill <thunder@ngforever.de>, venom@sns.it,
       linux-kernel@vger.kernel.org
Subject: Re: IBM Desktar disk problem?
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On 5 Jul 2002, Daniel Egger wrote:

> This is unacceptable; if my problem is really fixable by a firmware
> upgrade IBM should have pushed this very upgrade publically after they
> started to learn about the problem. Saying "Hey, BTW: if you had this
> firmware version you would never have experienced your data loss" is
> a very strong argument to never buy any IBM hardware again.

Not so. More people would mess up the firmware upgrade and destroy drives
which were working (for them) without error than would be helped. Two old
adages apply here, "first, do no harm," and "if it ain't broken don't fix
it." I never upgrade firmware unless I have a problem or need a new
capability, new firmware can have new bugs.
 
> Still, the techsupport insisted on a software problem and didn't mention
> a firmware upgrade; up to now I didn't even knew such a thing exists.
> And letting customers lowlevel-format a drive, restore their data,
> and experience the same problem again a week later is anything but
> professional.

With that I *totally* agree, tech support should be on top of this.

-- 
bill davidsen <davidsen@tmr.com>
  CTO, TMR Associates, Inc
Doing interesting things with little computers since 1979.

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